Lensez has a 30 days return and exchange policy! You can return any goods you have purchased from lenses for a refund or exchange as long as they are still in their original condition with all original packaging within 30 days of when you received them.

In order to initiate a return or exchange please contact us on: customercare@lensez.com with all the relevant details and we will arrange for your return or exchange accordingly.

Please note shipping fees and Cash on delivery fees are none refundable and will not be included in the refunded amount.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed - please note that only store credit is available for orders paid via cash or credit card on delivery.

If we are unable to accept your return or exchange we will send you your items back and explain the reason for refusal.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange

Once the returned items are approved for exchange we will dispatch the items that you have selected as an exchange

If we are unable to accept your return or exchange we will send you your items back and explain the reason for refusal.

If you haven’t received a refund yet please check with your credit card provider first as it can take up to 10-20 business day for the credit to appear in your account

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@Lensez.innovatus.ae

Items on clearance cannot be refunded, they can only be exchanged

Lensez will be responsible for paying for your shipping costs for returning your item. We will arrange for our courier partner to pick up your items once you have submitted the returns form

Depending on where you live, the time it may take for your exchanged product to reach you may vary.